Supplemental medical insurance supplier Aflac has introduced a partnership with Nayya to reinforce the claims expertise for workers.
By means of this partnership, Nayya – which gives customised recommendation on digital advantages – will energy the mixing of supplemental well being claims for a subset of employers in Aflac’s group advantages sector.
In keeping with the 2023–2024 Aflac WorkForces Report, practically half of all workers would wrestle to cowl out-of-pocket prices exceeding $1,000 for unexpected medical occasions.
With medical bills on the rise, coupled with larger deductibles and financial challenges, shoppers are underneath rising monetary pressure.
Aflac mentioned its initiative with Nayya is designed to alleviate these monetary burdens by proactively informing insureds about their Aflac advantages throughout eligible medical occasions.
Nayya’s know-how facilitates this by aligning medical claims information with supplemental well being plans.
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The partnership is anticipated to spice up buyer satisfaction for Aflac, resulting in elevated advantages utilisation and stronger account retention.
Aflac senior vice-president of group voluntary advantages Bob Ruff mentioned: “Aflac has made the claims expertise a precedence for our shoppers for greater than 65 years. We’ve delivered on this promise in some ways, together with our wellness campaigns that promote the utilization of our plans and making a digital-first claims expertise via MyAflac cell app and internet portal.
“We stay targeted on simplifying the claims course of by including this sturdy, proactive medical claims integration resolution as a pure extension of our long-standing values. We’re excited to associate with Nayya on this journey.”
Nayya CEO Sina Chehrazi mentioned: “As a know-how supplier, we have now lengthy admired the integrity of Aflac’s strategy to customer support, which is a key part of what makes them one of many main insurance coverage carriers within the US and Japan.
“The group advantages business is in a state of bifurcation: business leaders are meaningfully investing in claims in a differentiated method. Aflac is an instance of an business chief doubling down for main employers throughout difficult occasions that their workers might face.”
In October 2023, life insurance coverage firm MetLife additionally entered right into a partnership with Nayya.
In March 2022, Nayya secured $55m funding in its Collection C funding spherical led by ICONIQ Progress, with participation from new investor Transformation Capital and current buyers Felicis Ventures and SemperVirens.
