TCS has expanded its partnership with UK-based insurance coverage supplier Aviva by 15 years.
The collaboration is aimed toward reworking Aviva’s UK Life enterprise by the TCS BaNCS-based platform.
It can develop end-to-end coverage administration and servicing to cowl greater than 5.5 million insurance policies.
TCS’ UK-based subsidiary Diligenta will handle the life and pension insurance policies.
Aviva and TCS have been companions for the previous 20 years, specializing in digitisation and simplification to enhance the end-to-end buyer expertise.
The insurance coverage supplier is now seeking to prolong this enhanced buyer journey to different Aviva books of enterprise, utilising the identical TCS BaNCS-based platform.
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TCS will make use of its platform and contextual information to additional increase service high quality and stakeholder experiences together with these of policyholders, advisers and operational workers.
The partnership is anticipated to result in faster resolutions and higher entry to data, leading to improved outcomes for Aviva’s prospects.
Aviva insurance coverage, wealth and retirement CEO Doug Brown stated: “Extending this strategic partnership will enhance how we serve our prospects, additional simplify our operations and help our development ambitions.
“It can permit us to rationalise our methods and enhance effectivity, bringing vital advantages for our prospects and the enterprise.”
TCS BFSI merchandise and platforms president R Vivekanand stated: “Our long-standing relationship with Aviva over the past 20 years is a testomony to our joint efforts to persistently and constantly remodel buyer expertise.
“We’re delighted as we embark on the following chapter of this journey, the place ongoing funding in our TCS BaNCS-based platform and confirmed observe document will allow Aviva to drive a customer-centric enterprise, at the same time as we proceed to enhance end-to-end buyer expertise benchmarks within the UK Life and Pensions trade.”
Earlier this month, Aviva was within the information for its acquisition of Canadian car substitute insurance coverage supplier Optiom in a £100m (round $127m) deal.
