Cirencester Pleasant has employed Michelle West-Wiggins as director of buyer expertise, a newly created place.
West-Wiggins was beforehand head of buyer expertise and claims, however now takes on this new function and turns into a member of the manager group.
As well as, Robert Higgins has been promoted to claims supervisor and can report back to West-Wiggins.
She has been at Cirencester Pleasant for eight years and has been a drive for service requirements.
West-Wiggins mentioned: “I’m actually excited to be taking up this new function. Our group is really obsessed with delivering the absolute best buyer expertise and it’s unbelievable to now be capable to symbolize them and our work on the Government Crew. I’m decided to construct on the arduous work we’ve already achieved and make sure that Cirencester is synonymous with distinctive service.”
CEO Andy Morris added: “I’m delighted to welcome Michelle to the Government Crew, she totally deserves her promotion. Throughout her time with Cirencester, she has frequently confirmed extraordinary dedication and enthusiasm, constructing a unbelievable group round her. At a time when quite a few surveys, together with the one launched just lately by Defaqto, level to a drop in service requirements in our trade, I’m proud that our Society is bucking the pattern. We’ve got constantly exceeded expectations in customer support, scoring very extremely within the Institute of Buyer Service surveys, and Michelle and her group deserve a variety of credit score for this. I look ahead to the additional worth I do know she will obtain in her new function.”
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Final yr, Cirencester Pleasant expanded its product vary by launching a short-term profit choice to its My Earnings Protected earnings safety product.
This product offers cowl for as much as two years per declare, offering an inexpensive technique to cowl family payments ought to they be unable to work.
Moreover, My Earnings Protected was designed to be versatile and inexpensive. It additionally affords deferres durations starting from one to 52 weeks, cowl as much as age 70, and a most good thing about 65% of earnings with a restrict of £52,000 a yr.
