INSTANDA nabs new VP of shopper success

INSTANDA, a digital platform for insurance coverage carriers and managing basic brokers, has introduced the promotion of Katy Murray (pictured above) to vice chairman of shopper success. In that function, Murray will oversee all shopper relationships in North America. She’s going to report back to Ben Snape, COO of INSTANDA.

“Katy has proven time and time once more her dedication to excellence, innovation and attaining significant outcomes,” mentioned Tim Hardcastle, co-founder and CEO of INSTANDA. “Her profound insights into the insurance coverage panorama, coupled together with her strategic mindset, place her completely to steer our shopper success group in North America.

Murray beforehand served as INSTANDA’s strategic account supervisor. In her new function, she’s going to present steering and mentorship to the corporate’s North American shopper success managers. She will even work to establish obstacles hindering shoppers’ objectives and work with cross-functional groups to implement options. As well as, Murray will oversee accounts receivable.

Murray has greater than 16 years of trade expertise. Previous to becoming a member of INSTANDA, she served at Patra Company, most lately as senior director of Patra Direct and Help.

“I’m proud to have the chance to proceed to characterize INSTANDA amongst our shoppers and increase our attain throughout North America as we work to revolutionize the insurance coverage trade,” Murray mentioned. “I stay up for persevering with to supply distinctive service and worth to our shoppers as we rework our trade and embrace digital options for the longer term.”

Murray’s promotion is the newest appointment at INSTANDA. In November, the corporate introduced the appointment of Geoff Keast as vice chairman of gross sales. In September, it named Kevin Gaut as chief know-how officer.

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