Insurance coverage dealer Madanes Insurance coverage Company has applied the Novidea insurance coverage administration platform, marking a big milestone in its digital transformation journey.
The brand new system is now totally operational, enhancing the company’s customer support capabilities.
Madanes, a dealer specialising in complicated insurance coverage schemes throughout varied sectors, equivalent to legal responsibility, property, well being, danger administration and claims administration, manages an unlimited buyer base and handles hundreds of inquiries each day.
It required a platform to streamline its operations and selected Novidea for its world expertise and complete help for the insurance coverage distribution lifecycle.
The transition to Novidea’s platform has digitised all operational and enterprise processes at Madanes, integrating exterior and inside information sources.
This integration has created a unified info repository, offering a 360-degree view of buyer profiles.
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All these profiles embody insurance coverage merchandise, claims, funds, and extra, aiding brokers in providing tailor-made danger merchandise at aggressive costs.
Prospects of Madanes now profit from a multi-channel communication system, together with WhatsApp, SMS, e-mail, and cellphone, permitting for handy contact and swift responses.
Novidea’s cloud-native, data-driven system, with its open API structure, empowers brokers, brokers, MGAs, and carriers to modernise the insurance coverage distribution course of from begin to end.
Madanes Insurance coverage Company CEO Boaz Rubin mentioned: “With the implementation of Novidea’s platform, now we have accomplished an end-to-end digital transformation that’s anticipated to yield unprecedented operational effectivity, and the availability of environment friendly, quick and high-quality service to our policyholders, with 80,000 insurance coverage claims submitted every year.
“The mixing of a number of information sources and the insights introduced by the Novidea platform allow us to conduct in-depth evaluation and map the dangers to which the enterprise and insureds are uncovered.”
Novidea founder and CEO Roi Agababa added: “This rising demand for modern technological options seeks to enhance information high quality and entry, present a easy digital buyer expertise, and streamline processes.
“We’re excited that Madanes has stepped into the technological forefront of the insurance coverage trade, which can assist it preserve its management out there, each by way of service and buyer expertise and in operational effectivity metrics.”
