Three key rules to shopper comfort in the course of the life insurance coverage utility journey

To assist make the underwriting course of quicker for insurers and the appliance journey simpler for candidates, ExamOne focuses on 3 key comfort rules: entry, self-service, and no friction. From appointment scheduling to accessing private laboratory outcomes, making the life insurance coverage utility course of straightforward and easy for candidates is a prime precedence.


1. ACCESS to extra appointments

Making it faster and simpler to finish necessities is a profit to each shoppers and carriers. That’s why we give candidates entry to extra examination appointments at quite a lot of places. From an ExamOne workplace or a Quest Diagnostics Affected person Service Middle (PSC) to a go to from a cell examiner, candidates have handy selections.  By offering extra scheduling choices and examination location selections, shoppers usually tend to discover a handy choice for his or her way of life.

Out of over 16,600 candidates survey respondents, 56% acknowledged they selected the placement as a result of it was “most handy for me”.1


2. SELF-SERVICE choices

Texting packages* preserve candidates knowledgeable about their upcoming appointment. Candidates obtain textual content alerts to schedule their examination appointment and obtain appointment reminders, confirmations, data on tips on how to put together for the examination, and a notification when it’s time to assessment their laboratory outcomes. Candidates could respect having this data at their fingertips.

In the identical survey, when requested in regards to the ease and comfort of scheduling their appointment, candidates rated ExamOne a 6.7 out of seven.1

Candidates even have self-serve choices when offering private historical past data. Carriers can supply a number of private historical past assortment strategiesin-person, teleinterviews, and on-line questionnaires.

A brand new paperless paramed choice offers candidates the flexibility to self-report the knowledge collected in a Half II questionnaire, on the time and site that works greatest for them, by way of pc or cell gadget. Or, if they like, the questionnaire might be accomplished by talking with one in all our name middle representatives.


3. FRICTION-FREE interactions

ExamOne is devoted to helping purchasers and candidates by means of the requirement-gathering course of. From our examiners and laboratory staff on the entrance traces to the operational and gross sales groups, we’re right here to help with each step of the method. We’re dedicated to working tirelessly to ship options that assist shield extra households, one life at a time.

93% of candidates had been glad with ExamOne, out of over 16,600 respondents.1

Our devoted web site,, affords nice assets throughout your complete life insurance coverage journey, serving to candidates really feel ready and comfy.

These three key comfort rulesentry, self-service, and no frictionare important to creating the life insurance coverage utility course of straightforward and easy for candidates and purchasers. Contact your ExamOne consultant to learn the way to use these rules to your utility journey.


1 2023 January-August ExamOne applicant survey.
* Eligibility is predicated on insurance coverage provider participation.

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